Privacy

What CleaningHQ collects, what it deliberately does not collect, and how to change your mind.

What is never collected

These are architectural rather than promises. The analytics event definitions are a fixed, typed catalogue, and a payload that does not match its schema is dropped before it is sent.

• Nothing you type.The advisor uses dropdowns rather than a text box precisely so there is nothing about your home for a payload to carry. The search box does have a text field, and the search event records only a result count and a band — there is no field for the query, and none may be added.
• No names, emails, addresses or accounts. None are asked for.
• No advertising or cross-site tracking identifiers. Where measurement is switched on, Google Analytics is the one third-party script this site loads, and it loads only after you have agreed. It is configured with advertising signals refused and with no client storage at all, so it sets no cookie and cannot recognise you on a later visit. The content security policy blocks outbound connections to anything not explicitly configured.

What may be collected, with your agreement

Anonymous, aggregate signals about which parts of the catalogue are useful and where it falls short — which sections are read, whether the advisor could answer, how often a search returns nothing. These carry catalogue identifiers such as polished-marble rather than anything about you.

The most valuable of them is the record that CleaningHQ could not answer something. That is how gaps get prioritised, and it is why the measurement exists at all.

Consent, and the absence of a decision

Nothing is sent before you decide. An undecided reader is treated exactly as one who has declined — the absence of a decision is not permission, which is the same principle the safety model runs on.

Your choice is stored in your browser’s local storage under a single key, not in a cookie and not on any server. Clearing your browser data clears it. You can change your mind at any time from the banner, or by clearing site data. More on storage.

Ordinary server logs

Whoever eventually hosts CleaningHQ will keep the usual request logs that any web server keeps. That is outside this product’s control and is covered by the operating entity’s own arrangements rather than described speculatively here.

Who is responsible

HEKNO Ltd, registered in Scotland under company number SC895711. Registered office: Borthwick Farm Cottage, Gorebridge, EH23 4QZ, United Kingdom.

Data controller: HEKNO Ltd. Privacy enquiries: privacy@hekno.co.uk.

CleaningHQ is publicly available. Where this page describes measurement, it describes software that is built and currently active. Formal statements of lawful basis, retention and processors are held centrally by the operating entity.